12 things to do in the event of an accident.

1. Don’t Move the Injured

Turn off the ignition and check for injuries: yourself, your passengers, and others. Don’t move anyone who is injured or complains of neck, shoulder, back or leg pain—all signs of serious injury.

2. Watch Your Step

Be careful not to walk into the path of oncoming traffic or into spilled fluids.

3. Call the Police

Call the police and request emergency medical help if needed. Report every accident. A police report can challenge someone who changes their story and files a claim against you.

4. Don’t Move Vehicles

Unless the vehicles are blocking the roadway or endangering oncoming traffic or pedestrians, do not move them before the police and emergency teams arrive. Activate your flashers.

5. Take Notes

Record as much information as you can regarding all of the vehicles and people involved in the accident.

6. Don't Admit Fault

Never be evasive when questioned by an investigating officer, but don’t volunteer any information. And never admit fault to anyone.

7. Getting Your Vehicle Towed

Don’t let your vehicle be towed by an unknown driver to an unfamiliar repair shop. Don’t authorize repairs or other charges on a towing receipt. Follow your fleet policy faithfully.

8. Don’t Accept Money

Neither accept nor offer cash to settle the claim, regardless of how small. Otherwise, problems that come up later may be at your expense.

9. Report the Accident

Promptly report every accident to your fleet representative—no matter how minor. If not at the scene, do it as soon as you are home.

10. Before You Leave the Scene

Check your notes and be sure you haven’t forgotten anything. The more information you have, the more questions you can answer.

11. Be Prepared

No one wants to have an accident, but you should do your best to be prepared. Keep vital information in your wallet or in the vehicle. It's a good idea to have a camera, notepad and pencil on hand.

12. After the Fact

Some things will come to you after you’ve calmed down, or when you’re relating the story to friends and family. Write it down.


Always follow your company guidelines, safety instructions, and the Department of Transportation regulations for handling and reporting an accident.

Alert: If the incident involves towing of first or third party vehicles, injuries treated away from the scene, or fatality, DOT reporting is required. If applicable, contact your safety or fleet administrator with any questions.